Our Policies – HOPE Physical Therapy & Wellness

Patient Cancellation Policy

Please contact our front office at (719) 466-6800 if you need to cancel or change an appointment.

We understand that life happens—illness, accidents, weather, and family issues can disrupt your plans.

If you need to cancel an appointment for other reasons, please let us know at least 24 hours in advance so we can offer your spot to another patient. For Monday appointments, please call us by 3 p.m. on Friday.

Thank you for helping us keep things running smoothly!

Patient Billing Agreement

Dealing with insurance companies can be tough. We’ll work with your insurer (if applicable) to help you get your benefits.

While we verify your insurance benefits, payment is not guaranteed. Clients are responsible for any remaining balance during treatment at HOPE Physical Therapy & Wellness.

As of January of 2025 we are “In Network” with the following insurance companies:

Triwest VA
Tricare (HealthNet Federal)
Medicaid-Pelvic Floor referrals only
Medicare B
Zero Healthcare
Medrisk
Injury Finance

If you don’t have insurance, you can use our affordable Self Pay options at the time of service.

If we are out of network with your insurance, you’ll be responsible for the agreed-upon amount for services at HOPE Physical Therapy & Wellness.

HIPAA Policy

Under the Health Insurance Portability and Accountability Act (HIPAA), you have a certain right to privacy regarding the protection of your personal health information (PHI).

Here at HOPE Physical Therapy & Wellness, we are doing everything within our abilities to protect your PHI.

Our Notice of Privacy Practices is available for you here. Just be aware that this notice may change or be updated at any time. We will keep this link updated with the most current version.

If you choose, you may give HOPE Physical Therapy & Wellness the authorization to use and disclose your medical and financial information with the persons or organizations of your choice. This authorization is available at the Front Desk at HOPE Physical Therapy & Wellness.

You have the right to revoke this authorization at any time, and it is your responsibility to inform HOPE Physical Therapy & Wellness of any desired changes in this authorization. This can be done in person or over the phone.

You may also refuse to sign the HIPAA authorization without any penalty to your treatment, payment, enrollment in a health plan, or eligibility for benefits.

Patient Cancellation Policy

Patient Billing Agreement​

HIPAA Policy

Patient Billing Agreement