Patient Cancellation Policy
Please contact our front office at 719-466-6800 if you need to cancel or change an appointment.
First let us say that we know that life happens. Illness, accidents, unforeseen circumstances, weather and family issues can change your day. For those reasons, cancelling an appointment with us should be the last of your worries.
If you need to cancel an appointment because of a reason not listed above, we ask that you do so before 4 P.M. the last business day prior to your appointment. If your appointment is on a Monday, we ask that you call us before 4 P.M. on Friday.
We love that we are able to offer our patients longer, one on one appointment times with our physical therapist. Because we dedicate this time for each of our clients, we need your help to keep our business successful.
If you do not call to reschedule or do not show for your scheduled appointment, there will be a $45.00 charge.
Thank you for helping us keep things running smoothly!
Patient Billing Agreement
We understand that dealing with insurance companies can be difficult to deal with when it comes to your benefits. We will do everything we can to communicate with your insurance company (if applicable) to ensure that you are receiving the benefits.
We will verify your insurance benefits, but that is not a guarantee of payment, therefore the client is ultimately responsible for any outstanding balance accrued during their treatment at HOPE Physical Therapy and Wellness.
As of February of 2018 we are “In Network” with the following insurance companies:
- Tricare (HealthNet Federal)
- United Health Care
- Veteran’s Administration Benefits
- Friday Health Plans
If you do not have insurance you are eligible for our affordable Self Pay options at the time of service.
Our prices are as follows:
- Initial Evaluation (45 Minutes) $75
- Follow up 45 Minute Visits $75
- Follow up 30 Minute Visits $65
- Dry Needling ONLY Session $30
If we do not have a professional agreement with your insurance company (out of network) then you will be responsible for the amount that is agreed upon for services rendered at HOPE Physical Therapy and Wellness.
During the billing process, if you need to discuss payment options, you can contact us at 719-466-6800 or customer service at our billing company
Under the Health Insurance Portability and Accountability Act (HIPAA), you have a certain right to privacy regarding the protection of your personal health information (PHI).
Here at HOPE Physical Therapy and Wellness, we are doing everything within our abilities to protect your PHI.
Our Notice of Privacy Practices is available for you here. Just be aware that this notice may change or be updated at any time. We will keep this link updated with the most current version.
If you choose, you may give HOPE Physical Therapy and Wellness the authorization to use and disclose your medical and financial information with the persons or organizations of your choice. This authorization is available at the Front Desk at HOPE Physical Therapy and Wellness.
You have the right to revoke this authorization at anytime, and it is your responsibility to inform HOPE Physical Therapy and Wellness of any desired changes in this authorization. This can be done in person or over the phone.
You may also refuse to sign the HIPAA authorization without any penalty to your treatment, payment, enrollment in a health plan or eligibility for benefits.